Potential COVID19 delays - there may be some delivery/shipping delays during heightened periods of Covid19 cases that may cause disruption. Regular orders to cafes, restaurants and other food service will continue and we will be in contact regularly. We will continue to dispatch online/phone/email orders on weekdays either via Australia Post, Startrack or via a la Casa representative where contactless delivery will be adhered to. We apologise in advance, and we will do everything in our power to get your order to you asap. Thank you for your patience.
Delivery / Shipping At the present time, we only accept orders from customers who live in Australia. Your order will be shipped via Australia Post at a flat rate of $10.00, this fee covers all handling and delivery charges for regular items. If for any reason La Casa del Caffe cannot fulfill your order we will contact you within 2 working days of your order being received and organise for a refund or another product selection.
Free Delivery / Shipping We offer free delivery/shipping when orders include 2 or more kilos of coffee. If the order has less than 2 kilos of coffee a shipping fee of $10 will apply.
Store Pickup - is now available for our local customers. During the check-out process please choose the Pickup option and this will remove the shipping fee from your cart. We will send you an email/txt to let you know you're order is ready for collection. Please be aware that our hours are Monday to Thursday 8am-4pm, and Friday 8am-12pm. We are not open on weekends.
Remote Areas There are additional delivery fees for more remote parts of Australia for instance Western Australia, Northern Territory, and other areas, especially when shipping higher volume/weight. A Remote Area Shipping Surcharge of $25 to deliveries to WA, NT and TAS on our 6x1kg Bulk package will apply. We require a physical address, not a PO Box. An alternative is to buying the bulk 6kg, is to order the 2x1kg for $60 package and free shipping will still apply.
If you have an issue with your order, we want to make it right. Please call us on 1300 522 272 and let us know what the issue is and we'll try our best to correct it. Please note that all claims regarding refund or exchange must be made within 48 hours of delivery. Thank you for ordering with La Casa del Caffe. Please call us on 02 9824 6071 or 1300 LA CASA if you have any questions or commen
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