FREQUENTLY ASKED QUESTIONS
How do I choose a coffee that's right for me?
First think about what flavour profile you like. All of our coffees have tasting notes as a guide. Rule of thumb, if you’re looking for espresso style, full body, rounded flavour a blend would be ideal, and single origins love to be brewed either cold or in French press or pourover. If you have any questions, one of our Coffee Experts will be more than happy to help.
How do I choose the right grind setting when ordering coffee?
1: Select Beans if you have a grinder, or a bean to cup machine and that way you can grind when required and keep the coffee fresh
2: Select Grind for Espresso / Stove Top (Fine grind) for espresso machine or stove top moka pot
3: Select Grind for Perc/Filter/Plunger (Medium to Coarse) for dripolator, percolator, pourover, or French press, also suitable for most cold brew devices
4: Select Grind for Aeropress (Medium) suitable for Aeropress
What's the best way to store coffee?
We recommend storing your coffee in an airtight container at room temperature and out of direct sunlight. Keep it away from other strong smelling pantry items such as curry powder or vinegar. This will help keep your coffee as fresh as possible and tasting great!
What do you mean by fresh roasted coffee?
Whole bean coffee maintains peak flavour for two to three weeks after roasting. HACCP Food safety regulations stipulate that coffee has a 2 year shelf life and although it's safe to drink it won’t taste too good! Best to consume within 3 months of roasting.
Where do you deliver?
We deliver Australia-wide. At the present time, we only accept orders from customers who live in Australia. Your order will be shipped via Australia Post, Startrack or via a la Casa representative at a flat rate of $10.00, this fee covers all handling and delivery charges for regular items.
RETURNS, REFUNDS, & EXCHANGES
How do I return an item?
If you have an issue with your order, we want to make it right. Please call us on 1300 522 272 and let us know what the issue is and we'll try our best to correct it. Please note that all claims regarding refund or exchange must be made within 48 hours of delivery.
Are any items excluded from a Returns Policy?
Please choose carefully when placing your orders, as change of mind purchases and returns will not be made on:
Perishable goods such as coffee and chai
Incorrect address given at checkout
Damaged equipment through misuse or abnormal use