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FREQUENTLY ASKED QUESTIONS

OUR COFFEE

How do I choose a coffee that's right for me?

First think about what flavour profile you like. All of our coffees have tasting notes as a guide. Rule of thumb, if youโ€™re looking for espresso style, full body, rounded flavour a blend would be ideal, and single origins love to be brewed either cold or in French press or pourover. If you have any questions, one of our Coffee Experts will be more than happy to help.

How do I choose the right grind setting when ordering coffee?

1: Select Beans if you have a grinder, or a bean to cup machine and that way you can grind when required and keep the coffee fresh

2: Select Grind for Espresso / Stove Top (Fine grind) for espresso machine or stove top moka pot

3: Select Grind for PourOver/Plunger/Filter (Medium to Coarse) for dripolator, percolator, pour over, or plunger/French press

4: Select Grind for Aeropress (Medium) suitable for Aeropress

5: Select Grind for Cold Brew when brewing with cold water

What's the best way to store coffee?

We recommend storing your coffee in an airtight container at room temperature and out of direct sunlight. Keep it away from other strong smelling pantry items such as curry powder or vinegar. This will help keep your coffee as fresh as possible and tasting great!

What do you mean by fresh roasted coffee?

Whole bean coffee maintains peak flavour for two to three weeks after roasting.ย  HACCP Food safety regulations stipulate that coffee has a 2 year shelf life and although it's safe to drink it wonโ€™t taste too good! Best to consume within 3 months of roasting.

DELIVERY INFORMATION

Where do you deliver?

We deliver Australia-wide. At the present time, we only accept orders from customers who live in Australia. Your order will be shipped via Australia Post, Startrack or via a la Casa representative at a flat rate of $10.00, this fee covers all handling and delivery charges for regular items.

I've placed an order but I haven't received my tracking number or link?

Your tracking number/link will be emailed the next business day after you placed your order. If your order has been placed on a La Casa representative delivery run you will not receive a tracking link, but you will receive your goods as soon as our driver is scheduled in your area.

When will my order be sent?

Orders normally leave our Sydney facility on the next business day (Monday to Thursday) after the order is placed. If your delivery address is within the Sydney metro area your order may be sent via Australia Post/Startrack, or with a la Casa delivery representative.

How long does delivery take?

Delivery times will vary depending on where you live, and during high-peak periods like festive seasons. Australia Post aim for 2-5 business days for deliveries to most East Coast states. Here's a link to Australia Post for more information:

Australia Post Parcel

What suburbs are included in Free Local Delivery?

Our free Local Delivery service for the Minto/Campbelltown/Camden areas. When an address/postcode is entered within the designated Local Delivery Zone the local delivery option will appear at checkout with a message that looks like this:
"We love our local area that's why we deliver FREE every Wednesday ๐ŸŒž to the Minto/Campbelltown local Area. Minimum order spend of $33 applies."

When this option is selected we will allocate the order to our delivery run, usually on Wednesday, but sometimes delivery day may vary.

I've chosen to pick up my order from you. How will I know when it is ready?

When your order is ready for pickup you will receive an email from us. The email we use is the address you entered at checkout. Our trading hours are Monday to Thursday from 8am to 4pm and Friday between 8am and 12pm. We are closed on weekends. Unfortunately the order cannot be collected outside of these hours.

Pick up address is:
la Casa del Caffe
Uni 1, 8 Saggart Field Road, Minto New South Wales 2566, Australia

RETURNS, REFUNDS, & EXCHANGES

How do I return an item?

If you have an issue with your order, we want to make it right. Please call us on 1300 522 272 and let us know what the issue is and we'll try our best to correct it. Please note that all claims regarding refund or exchange must be made within 48 hours of delivery.

Are any items excluded from a Returns Policy?

Please choose carefully when placing your orders, as change of mind purchases and returns will not be made on:

Gift cards

Perishable goods such as coffee and chai

Incorrect address given at checkout

Damaged equipment through misuse or abnormal use

Shopping Cart

๐ŸŽ… Merry Christmas & Happy New Year! Last day for order dispatch will be Thursday, 21 December 2023. Roastery reopen: Monday, 15 January 2024. ๐Ÿ“… Please note there will be delays in dispatching orders between 22 December 2023 to 15 January 2024.